Returns & exchanges
Last updated: 7 November 2026
We want your products to reach you intact and exactly as ordered. If they do not, this is how exchanges and returns work.
On delivery
Check the order in front of the courier before paying. If a product arrives damaged or different from what you ordered, you can refuse it and not pay for it.
After delivery
- We accept exchanges and returns within 7 days of delivery for sealed, unused products in their original packaging.
- Opened or used products cannot be returned, for everyone's safety, unless they have a manufacturing defect.
- Keep the invoice with the order: it makes things quicker.
How to ask for an exchange or a return
- Message us on WhatsApp with your order number and a photo of the product.
- We arrange the pick-up from your address with our courier or the delivery company.
- Once the product is checked, we send the replacement or refund you in cash.
Who pays for delivery
If the mistake is ours (a damaged or wrong product), we cover the delivery in full; otherwise the usual fee for your governorate applies.