Frequently asked questions
Last updated: 7 November 2026
Are the products genuine?
Yes. All our products are genuine, imported through our official agencies directly from the manufacturers.
How do I pay?
In cash on delivery, to the courier or the delivery company, against an invoice.
How long does delivery take?
Usually one to three working days after the order is confirmed, depending on the governorate.
How much is delivery?
It depends on the governorate; you see it before confirming the order and on the shipping & delivery page.
Can I check the order before paying?
Yes. Check it in front of the courier, and if something is wrong you can refuse it.
Do I need an account to order?
No. Your phone number is enough; an account keeps your addresses, past orders and wishlist.
I am not sure which product suits my skin. What should I do?
Message us on WhatsApp and our team will help you choose.
Are the products genuine?
Yes. All our products are genuine, imported through our official agencies directly from the manufacturers.
How do I pay?
In cash on delivery, to the courier or the delivery company, against an invoice.
How long does delivery take?
Usually one to three working days after the order is confirmed, depending on the governorate.
How much is delivery?
It depends on the governorate; you see it before confirming the order and on the shipping & delivery page.
Can I check the order before paying?
Yes. Check it in front of the courier, and if something is wrong you can refuse it.
Do I need an account to order?
No. Your phone number is enough; an account keeps your addresses, past orders and wishlist.
I am not sure which product suits my skin. What should I do?
Message us on WhatsApp and our team will help you choose.